Shipping

Daily Order cut off is 1pm (GMT)

Express Shipping UK - 24 hours (business days)

Standard Shipping UK - 2 - 4 (Business Days)

Standard Shipping EU - 3 - 10 (Business Days)

Rest of the world 7-14 (Business Days)

*Please allow 24hrs for order processing plus the shipping time.
* Peak holiday times and other occurances can affect delivery times.

You can check the order status by logging into your Account

Free shipping applies to all orders throughout the UK and Ireland on orders over the value of £50!

You are not required to sign for your parcel. If you are not home when the package is delivered, the courier will leave it in a safe place.

Please consider your an alternative delivery address if you have had previous issue with missing parcels ie apartment buildings

No responsibility will be taken by Hotmilk Lingerie or the courier service for missing orders.

Yes! After completing your order, you’ll receive a confirmation email that contains your order receipt & acceptance of payment. We allow 24 hours for your order to be processed by our warehouse. Following this, you will receive another email to advise about the dispatch of your order.

Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.

Still need help? please email us at support@hmcollective.com and we will give you all the information you need.

There are no duties on deliveries within the UK. Outside of the UK, customs duties and charges may vary, HM Collective is not responsible for any charges the recipient may incur.

When you purchase from Hotmilk, you’ll notice your order will come in a little black courier bag. While this bag may look and feel like normal plastic, it’s a much more sustainable alternative. Our courier bags are made from bioplastic and printed with non-toxic soy based inks. They are certified compostable under AS4736 and certified home compostable AS5810, meaning that when they are added to a commercial or home compost, they will break down entirely into organic waste that can be used in your garden.

We also choose to work with courier companies who have good environmental policies and who also strive to reduce their carbon footprint.

To ensure you get the right product and the right fit for you, bras and sleepwear are returnable within 45 days for exchange, refund or store credit. We offer free return shipping on all exchanges and store credits, refunds will have a returns shipping fee of £4.99 deducted from your refund. We will provide a returns label for easy returning so no need to pay any more upfront costs.

Please contact us for any fit questions to save you sending bras back and forth, we can definitely help with fit tips! It's also better for the environment to order once, so let us help. Please see our dedicated Returns and Exchanges page for full details.
Nb: Free Gifts must be returned also or will be charged.

Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)